FAQ's

How do I Flatten my Playmat on arrival:

Ensure that when you unpack your Grace & Maggie playmat for the first time you place it face down with curled edges facing down to flatten overnight. You may also use a soft edge weight to speed up the process, placing them on each end to ensure a flat surface.

Storing my playmat:

Please note: the straps are Velcro so please don't cut them :) They're so handy to hang on to if you'd like to pack it away or for easy transport.

How do I clean my Grace & Maggie Playmat:

Shake it off outside and/or wipe clean with a damp cloth or gentle baby wipe. Avoid sharp objects, direct sunlight, strong cleaning products, bleach and heat sources. Avoid placing heavy furniture on your playmat as some indentations may not recover. 

Warranty and Returns:

Our playmats come with a one year warranty. Warranty does not cover damage caused by incorrect use.  

We accept returns within 14 days of delivery The product must be returned in its original condition with all packaging intact. We also exchange if you purchase the wrong size/colour. 

 

Safety and the Environment:

Made from next generation thick non-toxic TPU foam material, our mats have been extensively tested to ensure they surpass International Toy Safety Standards. 

Our products are made from biodegradable materials therefore they will break down over time as they haven't been preserved with harsh chemicals. For this reason,  the lighter toned playmats may present with slight discolouration or yellowing of the outer edges where they have been pressed.   We pride ourselves on the sustainability of our products, however want to ensure that the buyer is made aware of this pre-purchase as it is not a fault but a characteristic of the product. 

 

Shipping

Shipping fees are $19.95 Australia wide.  For international rates, please contact us on info@graceandmaggie.com.au