FAQ's

 

How Do I Flatten My Playmat:

Ensure that when you unpack your Grace & Maggie playmat for the first time place it down with curled edges facing down to flatten overnight on a hard surface. You may also use a soft edge weights to speed up the process, placing them on each end to ensure a flat surface and to avoid a potential tripping hazard. If you'd like to fast track the process, we recommend reverse rolling your mat. Ensure you keep the Velcro straps, they can be used to reverse roll for flattening. Rolling your mat in the reverse direction to how it arrived will enable your mat to flatten faster. Creases may take up to a fortnight to iron out. Please dispose of the plastic inner packaging immediately and keep out of reach of small children to avoid risk of suffocation. 

Storing my playmat:

Please note: the straps are Velcro so please don't cut them :) They're so handy to hang on to if you'd like to pack it away or for easy transport.

How do I clean my Grace & Maggie Playmat:

Shake it off outside and/or wipe clean with a damp cloth or gentle baby wipe (water wipes are recommended). If you’re not sure if your cleaner is gentle, a good indicator is if it’s deemed to be okay on your skin, it’s okay on the playmat.  Avoid sharp objects, direct sunlight, strong cleaning products, bleach and heat sources. Do not allow shoes on the mat as stones or other sharp objects will damage the play mat and carry unwanted germs.  Avoid placing heavy furniture on your playmat as some indentations may not recover. Do not use any strong cleaning agents as prolonged use may damage/ discolour the mat. 

Warranty and Returns:

Our playmats come with a 6 month warranty. Warranty does not cover damage caused by incorrect use including pets, shoes, harsh cleaning products and sharp objects.  Please ensure you inspect your playmat on arrival. Any manufacturer faults should be reported within 48 hours of receipt.

Returns & Refunds

Change of mind:
Please contact us to arrange a return for change of mind within 14 days of receipt. Your play mat must be in unopened, unused condition and in the original box with all straps and tags attached. Returns for change of mind must be at the customers expense so please choose carefully.

Product Faults:
In the unlikely event that your play mat arrives and is less than perfect condition please contact us at orders@graceandmaggie.com.au so we can arrange a refund or replacement. Once your item has been returned and inspected we will make contact regarding the progress of your return.

To process your return we require an order number, receipt or proof of purchase.

 

 

Safety and the Environment:

What are Grace & Maggie Play Mats Made From?

Made from next generation thick non-toxic TPU foam material, our mats have been extensively tested to ensure they surpass International Toy Safety Standards. Some playmats on the market are constructed using PVC or Vinyl. Although it is quite a strong material, PVC  is made using a toxic cocktail of materials that could put your little ones at risk from exposure to lead, volatile organic compounds (VOCs) and hormone-disrupting chemicals like phthalates.

This would be something I avoid with kids and babies. We have noticed companies who sell these products have removed PVC from their website description. We recommend asking if in doubt, as we understand the safety of your family is always a priority. 

Our products are made from biodegradable materials therefore they will break down over time as they haven't been preserved with harsh chemicals. For this reason,  the lighter toned playmats may present with slight discolouration or yellowing of the outer edges where they have been pressed.   We pride ourselves on the sustainability of our products, however want to ensure that the buyer is made aware of this pre-purchase as it is not a fault but a characteristic of the product.  

Shipping: All orders (Available stock)  will be despatched within 24-48 hours. Please ensure your address is correct as orders will be shipped via courier with ATL (authority to leave) unless otherwise stated in order notes.  We are unable to deliver to PO Box addresses due to the size of the boxes.